Thank you for shopping with AB Premium Wellness. We are committed to providing quality wellness products and ensuring your order reaches you safely.
1. Shipping Information
We currently provide delivery services within Malaysia.
Orders are processed after payment confirmation. Processing time may vary depending on product availability and order volume.
Estimated delivery times:
- West Malaysia: 2 – 7 days
- East Malaysia: 3 – 10 days
Please note that delivery times are estimates only and may be affected by circumstances beyond our control, including courier delays, weather conditions, public holidays, or incorrect delivery information provided by customers.
2. Shipping Charges
Shipping fees will be calculated and displayed during checkout.
Free shipping promotions, if available, will be subject to the terms stated during the promotion period.
3. Order Tracking
Once your order has been shipped, tracking details will be provided through email.
Customers may use the tracking information provided to monitor delivery progress.
4. Incorrect Delivery Information
Customers are responsible for providing accurate delivery details when placing an order.
AB Premium Wellness will not be responsible for delays, failed deliveries, or additional delivery charges caused by incorrect or incomplete information provided by customers.
5. Damaged or Incorrect Items
We carefully check and pack all orders before shipment.
If you receive:
- A damaged item
- An incorrect product
- Missing items from your order
Please contact us within 5 days of receiving your order.
Please provide:
We will review your request and provide a suitable solution.
- Order number
- Photos of the product and packaging
- Details of the issue
6. Returns & Exchanges
Due to hygiene, safety, and the nature of our wellness products, we do not accept returns or exchanges for products that have been opened, used, or consumed.
Returns or exchanges may only be considered for:
- Wrong item received
- Damaged item received upon delivery
- Defective product
Products must be:
- Unopened
- Unused
- In original packaging
Approval must be obtained from AB Premium Wellness before returning any item.
7. Refunds
If a refund is approved, the refund will be processed through the original payment method where applicable.
Shipping fees are generally non-refundable unless the issue was caused by an error from AB Premium Wellness.
8. Order Cancellation
Order cancellation requests must be made before your order has been processed or shipped.
Once an order has been shipped, cancellation requests cannot be accepted.
Need help?
Contact us at abpremiumwellness@gmail.com for questions related to refunds and returns.